We hope that you love your Kate and Allie purchase!
You may return any garment that is not a special occasion dress (see note regarding special occasion dresses below) within 30 days of receipt and receive a full refund on the price you paid less any shipping charges. If you would like to make an exchange, we will not charge shipping for the exchanged item. Please keep in mind that returns and exchanges are only approved for all unworn, unwashed, unused or defective items with tags attached to garment.
To request a return, please send an email to firstname.lastname@example.org with your name, address, phone number and reason for a return. Upon approval of the return, we will send a return shipping label. A credit will be issued to the original form of payment after inspection of the return.
Please note that any shipping charges will be deducted from the credited amount, unless the shipper is at fault (i.e. damaged item, shipped incorrect item.).
Special occasion dresses are in the special occasion section and are noted as non returnable in the dress description. Special occasion dresses are cut to order and therefore are not returnable.